Secure the essentials first.
We clean up Microsoft 365 administrator roles, MFA, recovery access, and gaps in device management before adding another security layer.
ConnectPath
Managed IT for Western NC
Based in Leicester · Serving Western NC
Fix the pattern.Not just the ticket.Managed IT for Western NC.
One local team takes responsibility for Microsoft 365, devices, cybersecurity, networks, outside vendors, and day-to-day support. We trace recurring problems to their source and maintain documentation your business can actually use.
- 01 One number for day-to-day IT
- 02 Accounts and systems documented
- 03 Vendor follow-ups stay with us
Write it down.
We put accounts, equipment, vendors, network details, and recovery steps into a usable record—not one person’s memory.
Own the handoff.
When a problem crosses a device, network, carrier, or outside vendor, ConnectPath stays responsible for the next step.
Managed IT
IT that is secure, documented, and easier to run.
We start with the details that tend to drift: who has access, which devices are in use, how the network is configured, where recovery steps live, and who responds when something breaks.
Microsoft 365 & Identity
Identity management covers Microsoft Entra ID, MFA, administrator access, employee account setup and removal, shared mailboxes, and sign-in policies.
Managed IT Support
Consistent patching, device standards, onboarding, and offboarding reduce recurring issues.
Cybersecurity & Risk Reduction
A practical security baseline includes device protection, safer administrator access, security reviews, backup validation, and alert handling.
Network & Infrastructure
Network support covers switching, Wi-Fi, firewalls, DNS, servers, and the physical path between users and services.
IT Documentation & Recovery
Clear documentation records assets, accounts, vendors, network details, ownership, and recovery steps so the environment does not depend on memory.
Workflow Automation
Automation turns alerts, tickets, onboarding, and repetitive tasks into clean, trackable workflows.
Connectivity & Carrier Management
Carrier management covers internet sourcing, service comparisons, installation coordination, backup internet planning, and escalation when connectivity is part of the problem.
View direct carrier and service partners
Internet
- altafiber
- AT&T Residential
- AT&T Business
- Brightspeed
- EarthLink
- Fidium Fiber
- Hawaiian Telcom
- Kinetic
- Optimum
- Optimum Business
- Ripple Fiber
- Viasat
- WOW!
- Ziply Fiber
Video
- DIRECTV Residential
- DIRECTV for Business
- DIRECTV Hospitality
- DIRECTV Multifamily
Wireless
- AT&T Residential
- AT&T Business
Protection
- Vivint
Is another provider available at your address? We can compare any available offer, including offers from providers that are not direct partners. Availability, service type, pricing, and terms vary by address.
How ConnectPath is different
Support is expected. Ownership is the difference.
Help-desk support, patching, monitoring, and security tools are the starting point. The difference is what happens between tickets—and whether the environment becomes easier to support over time.
- Recurring issues
- We investigate the pattern, document the cause, and turn the fix into a standard.
- Microsoft 365 management
- We manage identity, administrator roles, MFA, devices, onboarding, and offboarding as one connected system.
- Vendor handoffs
- The next step remains visible when an issue involves a carrier, copier provider, software vendor, or line-of-business application.
- Business documentation
- We document assets, vendors, ownership, and recovery steps so support does not depend on memory.
- Technology decisions
- We rank proposed improvements by business value and actual risk before suggesting another product.
What the IT review produces
A usable map of your environment—not a sales checklist.
The first job is to make the environment understandable. We organize the findings so you can see what we found, who owns each item, and what should happen first.
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Access & ownership
We identify administrator roles, MFA coverage, recovery access, and the owner of each critical account.
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Devices & systems
We document computers, network equipment, business systems, and devices that fall outside the standard.
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Backup & recovery
We verify what is backed up, what each restore depends on, and which recovery steps still need an owner.
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Vendor contacts
We record providers, account owners, support paths, and the handoffs that tend to stall when something breaks.
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Priorities & next steps
We place immediate risks, recurring problems, and longer-term improvements in a practical order.
Already have an IT provider? The same review can provide a sound basis for a second opinion or an orderly transition to a new provider.
Call (828) 515-1530Industries we know
Your business runs on more than one system—and more than one vendor.
Even a small business may depend on an EHR, a POS, a remote office, a third-party vendor, aging equipment, and a password nobody wants to touch. We plan around the environment that actually exists.
01 — Healthcare
Clinics, dental & specialty practices
We provide practical Microsoft 365 safeguards, encrypted devices, clear access records, and reliable PMS or EHR connectivity.
- Microsoft 365 access baseline
- Device encryption and management
- Vendor and PHI documentation
02 — Legal & Accounting
Firms built around confidentiality and deadlines
We establish tight identity controls, role-based file access, and dependable backups for tax season, closings, and trial preparation.
- MFA and administrator cleanup
- Backup validation
- Secure client-file workflows
03 — Hospitality & Breweries
Hotels, restaurants, taprooms & venues
Guest Wi-Fi and the POS need to work on Saturday night. We separate front-of-house and back-of-house traffic and document what staff should do when a system goes down.
- Segmented guest Wi-Fi
- POS and kiosk uptime
- Documented escalation path
04 — Manufacturing & Trades
Shop floors, fabricators & field crews
Office staff, shop crews, and field teams rarely work from one clean network. We connect their locations, manage their devices, and keep vendor handoffs visible.
- Site-to-site networking
- Rugged device management
- Workflow automation
Best fit
For teams with too many answers to “Who handles IT?”
Small business teams
We give small organizations a dedicated IT function so the owner, office manager, or most technical employee no longer has to fill the role.
Regulated offices
We help healthcare, legal, and accounting teams establish practical safeguards, reliable recovery, and clear documentation of access management.
Multi-site operations
We support shops, hospitality groups, and field teams with multiple networks, carriers, locations, or outside vendors in the mix.
Before we start
A few practical questions.
Every environment has its own history. These are a few questions we can answer without turning the conversation into a pitch. For anything specific, call (828) 515-1530.
What happens during an IT review?
We start with the problems that prompted the call, then look at access, devices, Microsoft 365, networks, security safeguards, backups, and outside vendors. We organize the findings into what needs attention now, what should come next, and what can wait.
Can ConnectPath work with the vendors we already use?
Yes. A line-of-business application, copier company, carrier, or software vendor can remain part of the environment. ConnectPath documents the support path, coordinates the handoff, and keeps the next step visible.
Do we have to change internet providers?
No. Connectivity is one available service, not the center of the relationship. We review an existing connection when it affects the business, and we compare available providers when a change would benefit the business.
What if we are switching IT providers?
We begin by confirming administrator access, checking backups, identifying devices and vendors, and documenting the current support path. That creates a controlled starting point without depending on one person’s memory.
Where does ConnectPath provide service?
ConnectPath is based in Leicester and serves businesses across Western North Carolina, including Asheville, Hendersonville, Black Mountain, and Weaverville.
Call ConnectPath
Make IT somebody’s job again.
Call one number for Microsoft 365, devices, cybersecurity, networks, documentation, and day-to-day support. When an issue involves multiple vendors, ConnectPath keeps the work moving.
What happens when you call: We ask a few practical questions, confirm whether ConnectPath is a good fit, and explain the next sensible step.